30 Nov Tiger or Glambert – choosing your voice in a crisis
We've had some juicy celebrity crisis' lately that make writing this post lots of fun. When your company, product or personal brand encounters a crisis it's important to decide what 'voice' you're going to use. Choosing the right approach is one of the reasons little-known (but uber-powerful) flacks like Marty Chalmers and Eliot Mintz make the heavy wood. Let's take a look at some of the characteristics of voices being used most recently - as well as a few thrown in from the past.
Above It - How can I write this post without addressing Tiger Woods' current situation? As I write this, he has refused to meet with the police and has posted a note on his website thanking his well- wishers and telling everyone the rumors are all lies and he wants to keep this 'private'. First of all, not cooperating with the police right away sends the message that the guy has something to hide. Second, he doesn't tell us what happened. Apparently we aren't privileged enough to hear the real story. How would we feel if Oprah showed up 50 pounds thinner and refused to tell us how she did it? This voice implies arrogance and an attitude that Tiger's above it all. Not a good move for America's favorite sports hero and NEVER a good move if the law is involved.