brand transparency Tag

Brand transparency is directly related to industry trust, company loyalty and long-term revenue. As an integral part of relationship marketing, transparency is foundational to creating long-lasting consumer-business relationships. Yet most small businesses confuse transparency with authenticity and have misconceptions about the uses and parameters of positive brand transparency. Understanding how transparency works to develop consumer-business relationships is essential to developing a revenue-building marketing campaign.

Transparency Mitigates Conflict

Relationship marketing is a strategy that focuses on establishing, developing and maintaining successful personal interactions. Sales are not the primary emphasis but an associated outcome of a healthy consumer-business relationship. Conflict minimization is the most important factor in relationship development, and transparency is the best way to reduce conflict. When customers feel that they are well aware of the ins and outs of a company’s policies and procedures, they are less likely to perceive conflict, even if they do not like the outcome. Most large companies have their corporate docs available on their websites, but smaller companies tend to forget this step. At the very least, make sure your mission statement and executive bios are available for everyone to see. If you can make other information available without giving away proprietary company material, do so.

eWoM Still Has Eyes

In the days before digital media, much of marketing was done by word-of-mouth (WoM). Salespeople traveled from home to home, soliciting purchases and asking for leads. There was something about looking a person in the eye that helped to develop a relationship. A handshake was more important than today’s online consent form. Consider social media a digital version of WoM marketing. As such, it relies heavily on trust. The BrightLocal Local Consumer Review Survey found that