26 May The power of listening
Posted at 12:57h in Small BusinessOn Monday I talked about why agencies need to be better listeners. It seemed to spark some interest in readers and I found myself critiquing my own listening skills all week. Guess what? I think I'm pretty poor at it too and it's something I'm going to work on - I still interrupt people too much. (Especially after a bunch of coffee. ) We get so much inbound information from social media, email, regular media, etc that I think we've lost some of our ability to listen. (According to audiologists, we've also lost a lot of our hearing from MP3 players and concerts too) I found this great outline of "how to listen" from a rather obscure but well written blog by Michael Hanson. Michael, if you're reading this thanks!