IMC Tag

Pumpkin spice is big business. The first reference to what we now know as "pumpkin spice" can be traced back to 1796. That's the year Amelia Simmons published American Cookery, often regarded as the nation's first cookbook. In it she includes a recipe for "pompkin pudding," a pie made with stewed pumpkin and spiced with ginger and nutmeg. It represents a sense of goodness, natural abundance and old values that people think are good. Which is why pumpkin spice lattes bring equal parts devotion and disdain. More importantly pumpkin spice delivers a powerful marketing punch every fall.  According to Nielsen sales of pumpkin-infused foods and drinks are up 79 percent since 2011. It's now a $361 million dollar business. Social media intelligence technology provider Infegy even released a report that uses social media data to explain the widespread success behind this bestselling seasonal flavor options and explains how it can be used to better understand consumers, brand loyalty, purchase intent and more. The pumpkin spice latte now means more than coffee spiked with pumpkin and cinnamon. What started as a drink has now come to represent a certain fall-centric lifestyle thanks to IMC heavyweight Starbucks.

3 things all great digital marketers know, that you should too if you want to capture the power of integrated marketing. Online promotion and customer activity tracking have changed the face of marketing forever, that's a given. As a result of this I'm seeing some disturbing trends in digital marketing including a strong bias against  elements of marketing that have always packed a powerful punch. Every day there's a new digital "expert" telling me that numbers don't lie. Or that I need to add a tactic within my marketing strategy that is counter-intuitive to the overall plan, mainly because another digital marketing campaign found success using that tactic. I'm grateful to have the pleasure of working with true geniuses in the field of digital marketing. Here are three things really great digital marketers all understand  about integrated marketing: 1. Numbers are only half the story. Anyone who's done a ton of A/B testing will tell you there are some really weird subject lines and promotions that take off like a rocket. And we don't always know why. Great digital marketers know you have to throw in a few wild cards, particularly at the beginning of the campaign, because what the numbers will tell you will work, isn't always what works.  Numbers, plus experience and a bit of gut feel or intuition will always give you the best result. 2. Traditional media is still relevant. A lot of folks on the digital side look down their nose at print, network TV, direct marketing and other forms of traditional advertising and PR. Great digital marketers know that the best results (and this holds true for my IMC campaigns as well) result when there is an attempt to create synergy between digital tactics and traditional media. It may not be as glamorous as content marketing right now, but a good hit on local TV will always deliver for consumer brands. Learn how to synchronize digital tactics with these efforts, and they can provide a tremendous boost for online results.

jet-logo"Let's turn customers' shopping carts into improvised videos." It's an idea so brilliantly quirky as to border on insane - but Jet.com's one-day branding spectacular is one of the best examples of integrated marketing communications in action I've seen recently. The premise of the campaign, called #JetSpree, was simple but groundbreaking. One day only, during predefined hours, Jet.com asked shoppers for permission to turn their shopping carts into what they called "on-the-spot video." In essence, their purchases would be used as the inspiration for videos involving double dutch jump roping, a barbershop quartet, pantomime, yodeling, improv comedy, dancing toys and even a turtle. The videos were then shared on YouTube and social media during the event.

IMC campaign of the monthWhat happens when advertising creatives fed up with gender inequality brainstorm a creative way to draw attention to the problem? In Brazil, what happens is Cerveja Feminista, or Feminist Beer. And it’s our IMC campaign of the month. In Brazil, 65% of women feel they are not represented by ads and a mere 10% of advertising creatives are female. Inspired by this, the creators behind Cerveja Feminista also founded the activism group 65|10 to work in tandem with the beer to raise awareness and combat inequality in their country. Cerveja Feminista is a brilliant example of cause marketing though its motives are more altruistic than profit-driven. It’s also a strong example of good branding, careful audience analysis, clever advertising, public relations and social media working in an integrated fashion. As one would expect from a group of creatives, the beer itself is well branded down to the color of the ale inside the bottle – an Irish red, chosen because red is the color associated with social causes. Plus, red ale falls between the typically “male” dark beers and “female” pale beers. It’s intended to attract both genders equally, showing an understanding of ideal buyers that is the cornerstone of good IMC. The logo is simple and hip, appealing to the current generation of savvy beer drinkers. What’s more, the actual idea of choosing beer as the product to highlight 65|10’s cause is extremely smart. There are few things as stereotypically sexist as beer ads. That Cerveja Feminista hits hard at a market saturated with big brands targeting a largely male audience with demeaning messages about women is a bold move, and one that’s garnering a lot of media attention. What’s more, Cerveja Feminista’s creators are banking on the fact that the beer’s label itself will spark meaningful discussion about gender inequality. One of the founders, Thais Fabris, explained to Co.Exist,

drink-20565_1280Although most marketers accept that integrating marketing communications is a powerful approach, campaigns today seldom realize the full power of the methodology commonly known as IMC. Most of us  synchronize our earned and owned media in some way.  Many of us have learned empirically the right combinations of tactics that lead to the most engagement, or the highest landing page traffic. What’s often missing in campaigns is the ability to plan, manage and measure the synergy that occurs as a result of powerful IMC strategies and strong linked tactics.  It’s the acceleration caused by this synergy – the combination of marketing efforts that add up to more than the sum of their parts – that provides the best results. Synergy looks and feels different in every IMC campaign. The good news is there are common elements to successful IMC campaigns that result in increased synergy.  The first is message alignment. IMC requires a persistent, consistent messaging strategy across channels. A core, or integrated, strategy statement should drive every campaign message. This statement is rarely shared with an audience. It is simple, to the point, and states what we’re doing and why we’re doing it.  For a healthcare practice, it might be something like “We’re here to provide the best care in a safe environment.” An organic food company might use “Delivering the healthiest products to families.” Every single message should be aligned with this basic message. Another important ingredient to powerful IMC campaigns is of course to choose the best combination of messaging channels.  Most people understand the importance of selecting channels that are right for the target audience.  However, it is crucial to select a set of secondary channels that boost the performance of the overall campaign.  If you think about it, you know which messaging channels complement each other. It can be as simple as automatically linking your Instagram account to Facebook, or as complicated as buying digital billboards to supplement a PSA. The selection of channels is part of creating a strong IMC strategy.  Too many projects are defined with only goals and tactics, without the strategies that provide the bridge in between. A good strategy  should be a consistent, long-term part of an IMC plan. A good strategy allows for changing tactics that are not working, without losing the direction of the campaign. Part of the beauty of IMC is that

linked tactic toolkitI'm doing a webinar for WOMMA tomorrow (check it out here if you're interested - it's free!) and it got me thinking about linked tactics. This is probably the easiest way to inject a bit of IMC into your current projects. Creating an IMC toolkit basically means you're going to consciously "collect" the combinations that work for you. In order to build your toolkit, you need to really think about the tactics you're linking, how and why they work and how to make them even more powerful.
  1. First, carefully examine your current marketing processes. Identify everywhere you are already linking tactics, from social media to landing pages, hashtags, QR codes, etc.
  2. After that list has been created, try to brainstorm a third tactic that would boost the performance of the first two and predict the results. Just guess if you have to – testing and measurement has to start somewhere. The third tactic is often timing, or it can be another marketing channel.
  3. Now identify those tactics operating on their own and do the same exercise. Add another tactic, experiment with the timing, or even simply add a hashtag. Then measure what happens. This is the beginning of your IMC linked tactic toolkit.

Apple faced an uphill battle marketing with the Apple Watch. Wearable consumer tech is still a relatively new phenomenon, at least where typical apple-watch-vogue-ad_6114-970x647-csmartphone functions are concerned. Other leaders like LG actually released their own smart watches before Apple even started promoting theirs. Marketers puzzled over the initially slow and pace of the Apple Watch marketing campaign, but Apple may just have been living by the maxim “slow and steady wins the race.” The tremendous patience and control with which Apple introduced its Apple Watch to the world is a big reason Apple Watch is our IMC Campaign of the Month. While LG, Samsung and other competitors hit the ground running with typical multi-channel campaigns to reach the widest possible (yet still viable) audience, Apple held off, teasing the world first with a 12 page ad in Vogue magazine. One very specific audience: fashionistas. Marketers started buzzing about why Apple was marketing the Apple Watch specifically to women. The fact that the highest end Apple Watch costs $17,000 might have something to do with the choice of outlet – people reading 12 page Apple ads alongside stories about Manolo Blahnik or Valentino probably don’t blush at high ticket items. But not all readers of Vogue are able to afford the things they read about in the magazine – many read about them and dream big, yet unattainable dreams. With the Apple Watch’s least expensive version costing just $350, suddenly a sexy, highly fashionable, highly valued item becomes much more affordable for the average consumer. A series of cover photographs of popular models wearing the Smart Watch cemented its image as functional fashion. When a trend is sparked with fashionistas, it becomes visible just about everywhere – from the arms of celebrities to the arms of fashion bloggers. Before you know it, everybody wants one.

PEMCO may not be the best known insurance agency in the country. In fact, it's a local outfit in the Northwest, ranked 6th in consumer awareness behind giants like Geico and Allstate. But with a keen understanding of their ideal buyer, a bright idea and a clever deployment of integrated marketing communications, PEMCO put themselves on the map at a time when even the biggest brands scramble for their share of the spotlight. PEMCO went viral just before the Super Bowl XLVIII. For many years now, PEMCO has shown a remarkable grasp on the personalities of their buyers, right down to idiosyncratic quirks that make Pacific Northwesterners memorable and in regional esteem, lovable. In 2007 they launched a lighthearted campaign centered around the many personas found in the Northwest, to such widespread success that consumers suggested their own ideas for characters with distinctly local flavor. It's therefore no surprise that PEMCO was aware its audience is passionate about football, or more specifically, the Seattle Seahawks. As we've discussed before, "thou shalt know thine audience" is one of the core commandments of IMC.

Starbucks Integrated Marketing CommunicationsFew brands have truly harnessed the power of integrated marketing communications as well as Starbucks. They embraced the concept of integrated and multi-channel marketing techniques well before most other brands, recognizing early on the value of, for example, a direct mail campaign that's supported by e-mail and echoed in social media. When it comes to the holistic picture of integrated marketing communications, Starbucks continues to blaze a trail that other big brands – and small businesses alike – should carefully examine. The foundation of Starbucks' strength in IMC is twofold: consistent branding and consistent customer recognition. Visually, the Starbucks brand is undeniable. Travel to any major city around the world, and quite a few less major ones, and you'll see the familiar Starbucks face peering at you from coffee cups held by passersby. You'll identify a place to get the coffee you love in an airport, or wandering down some strange new street. There are other brands for which this phenomenon also occurs – like McDonald's – but whereas the reaction fast food creates can be mixed (especially when the restaurants are very close to historic or religious landmarks, which seems tacky), the concept of a soothing cup of coffee or cooling Frappucino is almost universally well received. Starbucks is also meticulous about getting to know their customers, and maintaining long-term relationships. They've always understood the value of perks like birthday gifts, delivered via postal mail to customers like an actual present. And they have a website dedicated entirely to customer feedback. My Starbucks Idea brings together a global community of Starbucks lovers. Customer ideas can be voted upon by others and the company provides feedback. Some ideas have even been implemented. At this time, 214,553 ideas are cataloged on the site. My Starbucks Idea is powered by Salesforce, so there is a huge CRM component behind it.