Posted at 07:35h in NonprofitA chatbot is a computer program simulating and processing human interaction and conversation. The main purpose of chatbots is to help businesses get closer to their audience. Chatbots have become increasingly popular in recent years, and more and more businesses use them in order to provide support to their clients and improve customer service. According to Blue Meta, digital marketing agency in Vancouver, 80% of all businesses in 2020 want to have their own chatbots, and over 60% of young people use them on a regular basis.
7 Ways Nonprofits Can Use Chatbots
- Answering FAQs
- Stating the organization's history