Gartner Group that by the year 2020 75% of the customer experience will occur before a direct brand interaction occurs, then we all should get serious about personas. What is a persona, in the first place? A persona is a fictional representation of your ideal customer. Personas are typically based on real data about customer demographics and behavior, along with educated speculation about their personal histories, motivations, and concerns, and values. The information used to build personas comes from surveys, online and social media analytics, past customers and plain observation. Before we get too far into how to create a persona, it’s important to understand why we use them. Personas create reference. They create a target audience representation that helps us brainstorm and vet new ideas, test messaging for alignment and predict behavior. In some cases, they can also provide the foundation for eventual advertising but this is not their primary use. Perhaps the most famous persona of all? Betty Crocker. In fact, surveys still show that about 50% of people in America think that Betty Crocker was a real person. There’s a bigger reason why personas are becoming more important and that goes back to the Gartner statistic.