The Wax Blog

[caption id="attachment_6665" align="alignright" width="226"] Mike Salem, CEO, Vorex[/caption] Integrated marketing means managing a lot of different channels, including the synchronization of those channels. Lately I've met more and more public relations and communications professionals who are training in project management, even going so far as to...

Special Event Badge Lanyard Conference Expo ConventionEvent marketing typically only consumes 20 percent of a company's budget, according to inbound marketing software platform HubSpot. Meanwhile, 67 percent of B2B marketers consider event marketing its most effective strategy, reports an infographic by WebDAM. Event marketing doesn't have to be expensive or even complicated to be highly effective. You can set up an event in hours and get started on improving public awareness for your business. Here are some ideas to get started:

Create a Learning Event

Educate your customers on how to use your products while empowering them to improve their lives or own businesses. Host an event at a community center on how to use your sales software, create original jewelry, master organizational strategies or anything else that relates to your business. Then, ask your students what other types of resources and classes they need to succeed to get targeted ideas for follow-up courses. Remember to ask for students' contact information to start an email list for future events and product promotion. And before you dismiss class, sweeten the deal by offering a discount or free swag to help spread the word about your product.

Start a Meetup Group

Find your ideal target audience by hosting a Meetup group on anything from travel to entrepreneurship to working moms. Events can be held anywhere you want, such as coffee shops or your own office. You can promote your Meetup through social media and to your current contact list. Plus, you also benefit from the exposure on Meetup with a built-in audience who is looking for a wide variety of groups and events.

PEMCO may not be the best known insurance agency in the country. In fact, it's a local outfit in the Northwest, ranked 6th in consumer awareness behind giants like Geico and Allstate. But with a keen understanding of their ideal buyer, a bright idea and a clever deployment of integrated marketing communications, PEMCO put themselves on the map at a time when even the biggest brands scramble for their share of the spotlight. PEMCO went viral just before the Super Bowl XLVIII. For many years now, PEMCO has shown a remarkable grasp on the personalities of their buyers, right down to idiosyncratic quirks that make Pacific Northwesterners memorable and in regional esteem, lovable. In 2007 they launched a lighthearted campaign centered around the many personas found in the Northwest, to such widespread success that consumers suggested their own ideas for characters with distinctly local flavor. It's therefore no surprise that PEMCO was aware its audience is passionate about football, or more specifically, the Seattle Seahawks. As we've discussed before, "thou shalt know thine audience" is one of the core commandments of IMC.

business blogEven when it might not feel like a priority, business blogging is a critical component of your business' success. At times it may be tempting to give up on your business' blog, but don't do it — Hubspot reports that marketers who use blogs receive 67 percent more sales leads than those who don't. Here's how you can sustain you blog easily while still juggling the other aspects of running your own business.

Get Focused

Sometimes, it's all the little distractions that make creating content for your blog feel like a chore. If you are the sort who is easily distracted or tries to multitask while blogging, it's time to cut out the distractions.

4332095101_0b429f0a4b_o By Dina Ely I recently had the “pleasure” of having to update approximately 60 business local listings for a client across the Google and Yahoo local business networks, and what I experienced working with both companies on this was an eye-opener. In the end, I think I've figured out why Google will always trump Yahoo, and how out of touch Yahoo is with the needs of small and medium businesses. (Marissa Mayer, take note - there are a few things I think you've forgotten since the Google days.) For this grand adventure I worked in the dashboards of both sites as well as extensively on the phone with support. Let me compare and contrast the overall experience and discuss a few takeaways. Yahoo Both Google and Yahoo play an important role in local search (as do a few other players – but that's another post for another time). Google is used more by customers in local searches, but to ignore Yahoo altogether would be foolhardy. Especially since Yahoo, like Google, offers free business listings. What they also offer, and pretty much give you no choice but to use, is a variety of subscription-based services including Localworks, which starts at $29.99/month per listing. Here's where I hit my first road block. In order to do anything substantial with these 60 some odd listings, I really had no choice but to pay for a Localworks package just to get a fully-featured version of the marketing dashboard. If you try to go the free route, the tools available to you are minimal and it's virtually impossible to do anything on the kind of scale I needed. I claimed and prepared to edit every outdated listing, but everything came to a grinding halt when I hit the log jam of verification postcards. (This will come up with Google too, in just a minute.)

Starbucks Integrated Marketing CommunicationsFew brands have truly harnessed the power of integrated marketing communications as well as Starbucks. They embraced the concept of integrated and multi-channel marketing techniques well before most other brands, recognizing early on the value of, for example, a direct mail campaign that's supported by e-mail and echoed in social media. When it comes to the holistic picture of integrated marketing communications, Starbucks continues to blaze a trail that other big brands – and small businesses alike – should carefully examine. The foundation of Starbucks' strength in IMC is twofold: consistent branding and consistent customer recognition. Visually, the Starbucks brand is undeniable. Travel to any major city around the world, and quite a few less major ones, and you'll see the familiar Starbucks face peering at you from coffee cups held by passersby. You'll identify a place to get the coffee you love in an airport, or wandering down some strange new street. There are other brands for which this phenomenon also occurs – like McDonald's – but whereas the reaction fast food creates can be mixed (especially when the restaurants are very close to historic or religious landmarks, which seems tacky), the concept of a soothing cup of coffee or cooling Frappucino is almost universally well received. Starbucks is also meticulous about getting to know their customers, and maintaining long-term relationships. They've always understood the value of perks like birthday gifts, delivered via postal mail to customers like an actual present. And they have a website dedicated entirely to customer feedback. My Starbucks Idea brings together a global community of Starbucks lovers. Customer ideas can be voted upon by others and the company provides feedback. Some ideas have even been implemented. At this time, 214,553 ideas are cataloged on the site. My Starbucks Idea is powered by Salesforce, so there is a huge CRM component behind it.

Most people in communications and marketing are already performing simple linked tactics. The idea is to become conscious of these tactics and to try to accelerate performance by adjusting and tweaking the timing of them. For my dermatologist clients, for example, I know if I send an email to patients and follow up about a week later with information on the monitors in the offices, I get a pretty strong result. I also know that although the monitor information is there, I also need signage in the office to appear at about the same time. I’ve examined and tested the timing of email, monitor and posters  to understand how I can achieve the best result with the least effort and money. As I mentioned in the previous post on linked tactics, posting earned placements on social media is something communications people do every day. If you haven’t already, start looking at the timing of your social media posts to determine engagement. Now see if you can add something to boost your results. I’ve begun to get really serious about Pinterest and Reddit when I’ve seen the boost they can give to website traffic. I also know the timing to use - how soon after the initial post, time of day and day - that gives me the best results. [caption id="attachment_6614" align="alignright" width="300"]© Wany0003 | Dreamstime.com © Wany0003 | Dreamstime.com[/caption] Direct marketers have been using landing pages for a long time. QR codes were a great hope, but haven’t really worked much however other promotional codes seem to still work well. I like those that are branded and include a bit of messaging as well. (As a side note, you can include a bit of branding with unique bit.ly shorteners, another micro tactic that works well for me.) Don’t ever underestimate the power of traditional and online tactics combined. They provide some of the best results I’ve gotten for my clients. Another example of this are combining print ads with online channels. Print ads have become more of a “boost” mechanism for me and less of a direct draw. In fact, we’ve reduced the spend on print ads by half for one of my clients, and still increased our results. That’s because the print ads are now supporting many of the content marketing and digital tactics we’re using. The lesson there is that for this client, traditional tactics have become the "boost." Not the primary vehicle for messaging. (Don't forget, we do a recap of a great IMC campaign every month. This is a great place to find examples of linked tactics. The BJP Party campaign, for example, linked a lot of bleeding edge stuff with traditional media. ) Finally, we need to measure our objectives at the end of the campaign of course, but there are many ways to measure how your tactics are responding on an iterative basis.

shutterstock_172529708Although Facebook may be the inspiration for startups around the world, the company nearly bankrupted itself with monthly utility bills, bandwidth, servers and a rapidly growing payroll. In 2008, the social media juggernaut burned through its startup funding by spending nearly $1 million on electricity each month, reports TechCrunch. While it may not cost you a million dollars to keep your own startup going and the lights on, even modest estimates by Babson College puts startup costs around $65,000. To keep your eye on your bottom line and put more profit in your pocket, use these online tools to slash your overhead and save a bundle:

Cloud Storage

Skip paying for expensive storage systems and servers by storing your important documents, files and images in the cloud. Systems like LiveDrive save startup founders time by sharing files quickly and offering unlimited backup plans. And instead of panicking over a water-logged laptop or server outage, you can access your files from any computer at any location. Compare features and price points with a site like Top10CloudStorage to figure out the best option for your business startup needs.

Social Media Scheduling

[caption id="attachment_6604" align="alignright" width="288"]© Kurhan Dreamstime.com  © Kurhan Dreamstime.com[/caption] You may or may not have heard the term "linked tactics." I consider it so important that I'm going to devote the next couple blog posts to it. First I'll explain it. Then we'll talk about how to derive your set of linked tactics, and how to build your IMC toolkit. Then we'll talk about how to measure those tactics and keep the momentum going. First, what do I mean by linked tactics ? Marketing people argue about the real power behind the results we see in integrated marketing. Personally, I think linked tactics are the heart of IMC.  At a minimum they provide the fuel that accelerates IMC campaigns way past their traditional counterparts.  When you link tactics, they become much more powerful than merely executing components in a silo'd fashion.  When planned well, the synergy between a set of two or more tactics boosts the results of a campaign astronomically. It's a simple idea -  but like so many simple things, it's not so easy to implement. Why so hard? Because every brand has a unique set of linked tactics.